Refund policy

Last updated: October 23, 2026

Made to order

VIANTH products are made especially for you after you order. We do not accept returns or exchanges for a change of mind, an incorrectly selected size or color, or an item you no longer want. Please review product descriptions and size charts before ordering.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or different from what you ordered, email support@vianthshop.com as soon as possible, within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging, where relevant. We will review the issue and arrange a replacement or refund for a verified product problem, at no additional cost to you.

Please contact us before returning anything. Do not send items to a manufacturer or to an address on the package unless we provide return instructions. We generally do not require a physical return for a verified damaged or defective item.

Missing orders

If tracking has not updated or your order has not arrived, contact us promptly. Please report a missing package within 30 days of the estimated delivery date so we can investigate with our fulfillment partner and carrier.

Order changes and cancellations

Email us immediately if you need to change or cancel an order. Because production can start quickly, changes and cancellations are not guaranteed once an order is submitted. Orders already in production cannot usually be changed or canceled.

Refunds

We will email you after reviewing your request. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund. If you have not received an approved refund, contact us for help.